per 10 extensions /
Free Installation
VoIP SIP Trunk
The Hosted Switchboard service is our fully managed and customisable telephone switchboard (also known as PBX) solutions based on VOIP technology. VoIP technology allows you to make calls to telephone numbers using your internet connection, rather than that of traditional copper phone lines. With Hosted Switchboard you dont need any physical switchboard equipment as the services is hosted in our data centers. Unlike traditional PBX . This allows you to save cost on line rental and equipment cost, while getting the same or even more features than with your traditional PBX system.
The Hosted Switchboard service is used together with VoIP SIP Trunk service as well as VoIP telephone instruments (desktop/cordless), softphone or phone adapters (ATA). It requires a reliable wired or wireless broadband internet connection.
You can select between a single telephone number or a range of telephone numbers to facilitate direct dialing towards multiple extensions.
The service is ideally suited for small to medium size businesses.
save money
No upfront installation or equipment cost
Low monthly rental.
No expensive Telkom ISDN lines required.
No long term contracts.
No costly maintenance contracts and expensive license renewals.
Save up to 50% on call charges.
Internal call transfers are free, irrespective of where the extensions are physically located
Port your fax number or numbers and program them as an extension on the Hosted Switchboard which will save you paying for additional line services.
Receive a free fax to email service when you sign-up.
Improved Mobility
Forward calls from your extension to voice mail, mobile numbers, other extensions or even other numbers not on the Switch Telecom network.
Take your extensions anywhere or program an extension using a softphone on your mobile phone.
Work from home for a day by simply unplugging your phone from the office network and plugging it into your modem or router at home. Your calls will seamlessly follow your phone and you can still transfer calls to and from your colleagues as you would normally.
Divert calls quickly and easily in case of a connectivity or power failure.
Feature rich
Welcome incoming callers to your business with features like custom greetings, auto-attendant and automated directory. (Record your own messages or choose professional South African voice recordings).
Take the opportunity to play marketing messages whenever a caller is placed on hold.
Customise how calls are managed during and after business hours.
Use call queues to efficiently direct callers to the correct department or agent.
Forgo the virtual receptionist when you select direct dial numbers thus providing an efficient and personal touch
Never miss a call because you can set up calls to forward to voice mail or your mobile phone.
Receive free and fast remote support.
Improve productivity and efficiency
Set up voicemail for each extension.
Receive your voicemail via email.
Extensions can be located either within a single office or at multiple offices across the country.
Divert calls quickly and easily in case of a connectivity or power failure.
Prevent user frustration and moreover improve efficiency with ring groups. Ring groups allow certain calls to ring on selected extensions.
Set up incoming calls to hunt across extensions in different cities, resulting in multiple offices functioning as one.
Use feature codes in order to set up custom functionality.
Save time while our VoIP Specialists customise the solution for you.
flexible
Can be used over any reliable internet connection, fixed line, ADSL, Fibre, 3G/LTE.
Move to new location without changing numbers.
Increase the number of extensions and available lines as and when you need to.
Able to use over different links if your main internet link goes down.
Choose from a range of cordless and desktop phones.
We can offer you new numbers or you can port your existing number
Geographic numbers eg 011, 021, 031 etc.
Non Geographic numbers eg 086, 087, toll free 0800.
Choose from optional short and long-term call recording.
better Control and security
Use call detail records and usage reports to monitor costs per user and consequently gain valuable business insights.
Use pin codes if required to limit abuse.
Option to self manage your switchboard with the Online Self-service portal from wherever you are.
Billing and call rate packages are simple to understand because they are transparent.
Block certain call types from certain extensions.
Block certain call types from certain extensions.
Remote auto provisioning of most VoIP (SIP) handsets with encrypted passwords.
All maintenance, security patches and enhancements are regularly done, at no extra cost.
Frequently asked questions
The Hosted Switchboard works in conjunction with a Switch Telecom SIP Trunk. You can select between a single telephone number or a range of telephone numbers to facilitate direct dialling towards multiple extensions<br>
Switch Telecom can offer you a new number with your solution or you can port your existing number.
Non-Geographic Number Ranges
087 551 xxxx – National
086 0xx xxxx – Inbound National
086 1xx xxxx – Inbound National
080 0xx xxxx – Toll-Free
Geographic Number Ranges
010 500 xxxx – Johannesburg
011 568 xxxx – Johannesburg
012 004 xxxx – Pretoria
013 004 xxxx – Nelspruit / Witbank / Middelburg
014 004 xxxx – Rustenburg / Nylstroom
015 004 xxxx – Polokwane / Potgietersrus / Louis Trichardt
016 004 xxxx – Vereeniging / Meyerton
017 004 0xxx – Ermelo/ Amersfoort/ Bethal/ Surrounds
018 004 0xxx – Klerksdorp / Sannieshof / Surrounds
021 300 xxxx – Cape Town
022 125 0xxx – Malmesbury / Moorreesburg / Surrounds
023 004 xxxx – Worcester / Beaufort West
027 004 0xxx – Namaqualand / Vredendal / Springbok
028 125 0xxx – Bredasdorp / Swellendam / Hermanus / Surrounds
031 100 xxxx – Durban
032 004 0xxx – Stanger / Tongaat / Ballito / Surrounds
033 004 xxxx – Pietermaritzburg
034 004 0xxx – Vryheid / Newcastle
035 004 0xxx – Empangeni/ Eshowe / Surrounds
036 004 0xxx – Drakensberg / Ladysmith
039 004 0xxx – Hibberdene / Kokstad / Surrounds
040 004 0xxx – Bhisho
041 004 xxxx – Port Elizabeth
042 004 xxxx – Uitenhage / Somerset East
043 004 xxxx – East London
044 004 xxxx – George
045 004 0xxx – Queenstown
046 004 0xxx – Grahamstown / Port Alfred
047 004 0xxx – Mthatha
048 004 0xxx – Steynsburg
049 125 0xxx – Graaff-Reinet / Middelburg / Surrounds
051 004 xxxx – Bloemfontein
053 004 xxxx – Kimberley
054 004 0xxx – Gordonia / Upington
056 004 0xxx – Kroonstad
057 004 0xxx – Welkom / Theunissen / Surrounds
058 004 0xxx – Bethlehem
Yes you can.
Mobile Number Portability has been available between the mobile networks for a few years already and Geographic Number Portability is also available between selected Fixed Line networks. Switch Telecom prides itself in being a market leader and has been one of the first operators to offer this.
Yes, but we would strongly recommend contacting us to discuss which equipment works best. <br>Switch Telecom also provides a wide range of desktop and cordless VoIP phones
If you have bought a Easynet supplied device, then the VoIP phones are automatically configured.
A VoIP Specialist will work with you to deliver exactly what you need to achieve your business goals. You can also use the Online Interface to customise and make changes effortlessly to the system.
If you have your own device we will assist in configuring it using our secure auto provisioning system. We do not guarantee that we will be able to auto-provision every device. However, we have standard setup procedures that are easily followed and which apply to the majority of technology.
The Hosted Switchboard service is priced per user per month so that you only pay for the capacity you need, when you need it.
Pricing scales according to your needs.
Monthly Service Fee: R250 (including VAT) per 10 extensions / per month plus the cost of your selected VoIP SIP trunk option. Voip SIP trunk services start from R100 per month for 4 channels (virtual telephone lines)
Handsets are charged separately.
We offer both Pre-Paid (Advance) and Post-Paid (Arrears) payment options.
On Post-Paid billing the invoice is automatically generated and emailed on the 1st of each month in respect of that month’s service fee and the previous month’s calls.
Payment is collected strictly via debit order three working days later.
Subscribers who have elected to pay in advance will need to pay via EFT or by Credit Card on a strictly pre-paid basis. Airtime top-ups purchased using a Credit Card on the Switch Telecom Client Zone are immediate whereas EFT payments are subject to bank clearance delays.
These call charges are largely controlled by the service provider that people who phone you are using. Under normal circumstances they should be similair to standard calling rates.
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